Cancellation Policy
We get it—plans change. Our goal is to be fair to our guests while also protecting reserved time on the calendar. Please read the policy below before booking.
More than 5 Days before your scheduled departure: Full refund (minus any non-refundable processing fees, if applicable).
5 days to 3 days before departure: 50% refund or 100% credit to reschedule (good for 12 months).
Within 72 hours of departure or no-shows: No refunds unless you have purchased Trip Protection.
Rescheduling:
If you need to move your trip, please contact us as soon as possible. When availability allows, we’re happy to reschedule within the guidelines above. The easiest way to contact us regarding rescheduling is by Email or Text to 305-988-1179.
Late arrivals:
Charters depart at the scheduled time. If you arrive late, your trip time may be shortened to avoid impacting other departures. Refunds are not provided for late arrivals.
Trip Protection Policy
Trip Protection is an optional add-on available at checkout that gives you added flexibility and peace of mind when booking your charter.
When Trip Protection is selected, you may cancel or reschedule your trip for any reason up to 1 hour prior to departure without penalty.
Refund details:
If you choose to cancel, you will be refunded the full cost of your booking minus the Trip Protection fee and any applicable processing fees.
Important notes:
- Trip Protection must be purchased at the time of booking and cannot be added later
- Trip Protection is not travel insurance
- Requests made within 1 hour of departure are not eligible for cancellation or refund
- Standard cancellation policy applies to bookings without Trip Protection
This option is perfect for guests who want the flexibility to adjust their plans if anything comes up—no stress, no hassle.
What if the Weather is Bad? Does the Captain Cancel?
Your safety comes first. If conditions aren’t safe (high winds, storms, rough seas, poor visibility, or other marine hazards), the captain may cancel or modify the plan.
If we cancel due to weather or safety:
You can choose a full refund or reschedule for a future date (based on availability).
If your trip is shortened or changed due to weather (for example, switching locations, reducing run time, or avoiding open water), we’ll do our best to create a great experience, but refunds are not guaranteed unless the charter is officially canceled.
Weather calls:
Captains typically make the final call 2-4 hours before departure, but conditions can change quickly and safety decisions may also happen at the dock.
Reservation Deposits
If you placed your reservation with a deposit the remaining balance will be charged to your card on file 5 days prior to your scheduled departure.
If a payment is declined or we’re unable to process your transaction, we’ll reach out to get it sorted with another form of payment. If we’re unable to secure a valid payment method, your reservation may be canceled.
We’re not responsible for any arrival issues such as flights, traffic, or parking—so we always recommend giving yourself plenty of time to get here and start your trip stress-free.
Questions?
If you’re unsure about the forecast or want to talk through options, reach out anytime. We’d rather help you plan the best day possible than have you guessing.
